1 Within the warranty period ends. Equipment quality problems resolved by the sellers to the site
2 After the warranty period, equipment failure or accident, the buyer may consider necessary may request the seller to technical guidance and assistance to repair and pay reasonable labor
3 Both in warranty and after warranty period is expired, we respond within 1 hour after receiving the buyer's fault, 12 hour response time troubleshooting
4 Staff training: training includes theoretical training and field training. (Provides a complete, systematic training plan) training facilities from which content should contain the composition, principles, structure, features, troubleshooting, maintenance considerations, and methods of operation. Training including: technicians, operators and maintenance personnel.
5 Spare parts supply: within the warranty period, our company will be enough spare parts to ensure timely supply of spare parts. Beyond the warranty period, our company will provide spare parts at cost to users for a long time
Contact number:+86 18753239882，13905323900
HDMECH use international authoritative quality system, safety system certification, strictly based on ISO9001:2008 quality management system certification program, allows customers to achieve greater quality and safety protection guarantee.
regular visiting, ready to listen to the clients’ feedback at the first time
response quickly: response in one hour, reach the machine site and clear the fault at 24hours
provide the complete and systematic training plan
Industrial robots after-sales contact number: +86 13905323900